The Doctors

Dr Ravichandran Sengapalli
MBBS 1988, FRCS Ed 1998 DFFP-2006

Dr Maura Fleming
MB, BCh, MRCGP, DRCOG, DFFP

Dr Bashar Shatta is a long-term locum, male GP.

Dr Lubna Albarzangi is a long-term locum, female GP.

Dr Tom Curtis is a male GP.


Practice Nurses

Mark Pears
Ann Murray
Jan Chilvers – Health Care Assistant

Please book an appointment with the Nurse at least 6 weeks before you travel, for holiday vaccinations.

Nurses are able to advise you if they feel your problems is within their training and competence.  Please feel free to seek their advice at any time – there is a nurse on duty at the Surgery for most of the working day and you can also make appointments to see a nurse in her own clinic.

Please ask at reception for information.


Advanced Nurse Practitioner

Michelle Jeffreys – Advanced Nurse Practitioner

As an Advanced Nurse Practitioner, Michelle can offer patients many of the services offered by a Doctor. Due to her advanced level of training, Michelle is able to prescribe medication and carry out consultations for a wide range of minor illnesses, which traditionally would need input from a GP.


Operations Manager

Aimee Wiseman – Operations Manager

aimee.wiseman@nhs.net


Patient and Staff Protection

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.


GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).


Social Media Policy

With the increasing use of Social Media we are aware that from time to time patients may post comments about the Surgery on websites.  We will not be drawn into discussion about the Surgery or individual patient care on any form of Social Media.

If any of our patients are unhappy with any aspect of our care then please come and talk to us direct – we have a complaints procedure which is available on our website.


Did Not Attend (DNA) Policy

Patients who do not keep appointments and do not cancel them cost the NHS millions of pounds and also waste the doctors’ time and deprive another patient of an appointment.

We all accept that people can forget appointments. However, patients who DNA three times in fairly close proximity will receive a letter as set out in our DNA policy.


Patient Confidentiality and Privacy Policy

We respect your right to privacy and keep all your health information confidential and secure.  It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.  This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care.

Our Care Navigators will try to guide you and you may be asked to give some detail when requesting an appointment. It is very helpful if you are able to give them some idea of the problem so they can try to ensure you see the most appropriate clinician and are given a suitable time slot. Please be aware that ALL staff at the practice are bound by confidentiality, and nothing that is seen, heard or discussed can be repeated outside the surgery.

You have the right to know what information we hold about you.  You also have the right to withhold your clinical information from IT systems used by the wider-NHS.  If you would like more information please ask your doctor or ask our Care Navigators for more information

Please click the following link to read our full Privacy Policy – YOUR INFORMATION

View our GDPR privacy policy poster here


Complaints

We try very hard to ensure that formal complaints are small in number. We would always hope that a chat with the Operations Manager at an early stage will help to resolve serious concerns. The Operations Manager can be contacted directly on 01394 278844.

If however, you feel that you wish to make a formal complaint you can download a complaints form, which you should complete in as much detail as possible, print off and send to us for the attention of the Operations Manager. We will then investigate your complaint in detail.

Our complaints policy complies with NHS and National guidelines, and in the event of a complaint that cannot be resolved, we will normally seek to use an Independent Arbitrator prior to any complaint being escalated to a higher level.

Please note that if you are complaining on behalf of another patient who is over the age of 16, then we will need their written permission to respond to the complaint.

Wherever possible, we will aim to acknowledge any complaint within two working days and to respond fully within ten working days.

If you are dissatisfied with the ways in which the practice has dealt with your complaint, you may wish to contact:

NHS Suffolk Patient Advice and Liaison Service
Free Phone: 0800 389 6819
E mail: pals@suffolkpct.nhs.uk
The Akenham Suite, The Hub,
Paper Mill Lane, Bramford, IP8 4DW


Named GP

All patients registered at our surgery have a named GP (usual GP) who has overall responsibility for a patient’s care at the practice. If you would like to know who your named GP is, please ask at your next appointment or at reception. This will not affect your care, and you are able to see any other clinician at the surgery. Your named GP will take lead responsibility for the coordination of your care and delivery of services where required.


Statement of Intent – Electronic Patient Records

Patient access to their GP record

A patient may request access to their medical record. They may request a full copy of their record or a summary of information which includes medications, allergies, adverse reactions and any additional information agreed between the GP and the patient.

Patients should make such a request in writing and the practice commits to provide the information within 40 days or sooner if possible or there is a medical need for the information. All clinical information will be reviewed by a GP before it is provided to the patient. Patients may view the Access to Medical Records Policy on request.

We offer the facility of booking appointments, requesting repeat prescriptions, and viewing their medications, allergies and adverse reactions online. This is all available by registering to use the SystmOnline service. Please ask at Reception for a user name and password. Two forms of identity will be required. One should include a photo (eg passport or driving licence) and the other should include an address (eg utility bill or bank statement).

From 31st March 2016 patients may request access to their detailed coded record online. Please ask Reception for more information.

Summary Care Record (SCR) – under The Practice

The SCR for a patient contains medications, allergies and adverse reactions and is uploaded to the central NHS systems on the basis of implied patient consent. The SCR will only be viewed in emergency or urgent care settings with the explicit consent of the patient unless the patient is unable to give their consent (for example if they are unconscious).

The practice has implemented a system for providing SCRs for patients. As part of the implementation we will provide an automated upload of any changes to a patient’s summary information, at least once every working day.

Should you wish to “opt out” you can do this by enquiring at Reception.


Attached Healthcare Team

DISTRICT NURSES
The District Nurses provide skilled nursing care within the community to people in their own homes, residential care settings and independent sector.  They provide specialist patient-focused nursing care for the chronically sick and terminally ill, particularly those who need intensive and technological care or who have specialist care needs.

They also provide leg ulcer clinics, chronic disease management in partnership with others, a continence service, health needs assessments and registered nursing care contribution assessments.

HEALTH VISITOR
Health Visitors hold daily drop in Baby Clinics at various locations in Felixstowe. Contact the Health Visiting team on 01394 458840/25 between 9:00am – 5:00pm for further details.

To speak with a Health Visitor phone 01394 458825.

As well as checking that your child is developing properly, advice can be given on sleep disorders and behavioural problems in young children.

MIDWIFE
Attends the practice on Thursday afternoon. Please telephone to make an appointment.


Access to information

Our approach to accessing patient information and our Fair Processing Notice can be found here.


Suffolk GP Federation

Suffolk GP Federation is responsible for the management of Walton Surgery.

Suffolk GP Federation is a not-for-profit Federation of 58 independent GP practices covering 580,000 patients. Members remain independent organisations, whilst collaborating in the development of local primary care. The Federation runs a number of NHS services in Suffolk and bordering counties.

Our practice uses Suffolk GP Federation to support us to deliver some of our services such as providing appointments when our practice is closed or community based services.

Here  www.suffolkfed.org.uk is some more information about who they are and what they do.

suffolkgpsfed


Facilities

Walton Surgery operates from a modern purpose-built surgery on the corner of Maidstone Road and High Street.

We have a self checking blood pressure machine in the waiting room that we encourage our patients to use.

CAR PARKING
There is a large car park at the back of the building with access from Maidstone Road.

FACILITIES FOR PATIENTS WITH DISABILITIES

We have a Hearing Aid loop installed at the Reception window to assist patients with hearing loss. See www.disabledgo.com for full details of facilities at the surgery.

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