Dr Ravichandran Sengapalli
MBBS 1988, FRCS Ed 1998 DFFP-2006
Dr Maura Fleming
MB, BCh, MRCGP, DRCOG, DFFP
Jan Chilvers – Health Care Assistant
Please book an appointment with the Nurse at least 6 weeks before you travel, for holiday vaccinations.
Nurses are able to advise you if they feel your problems is within their training and competence. Please feel free to seek their advice at any time – there is a nurse on duty at the Surgery for most of the working day and you can also make appointments to see a nurse in her own clinic.
Please ask at reception for information.
Advanced Nurse Practitioner
Michelle Jeffreys – Advanced Nurse Practitioner
As an Advanced Nurse Practitioner, Michelle can offer patients many of the services offered by a Doctor. Due to her advanced level of training, Michelle is able to prescribe medication and carry out consultations for a wide range of minor illnesses, which traditionally would need input from a GP.
Adrian Ilott – Service Manager
The reception team, led by Jackie Freeborn, are here to help.
Patient and Staff Protection
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
Social Media Policy
With the increasing use of Social Media we are aware that from time to time patients may post comments about the Surgery on websites. We will not be drawn into discussion about the Surgery or individual patient care on any form of Social Media.
If any of our patients are unhappy with any aspect of our care then please come and talk to us direct – we have a complaints procedure which is available on our website.
Did Not Attend (DNA) Policy
Patients who do not keep appointments and do not cancel them cost the NHS millions of pounds and also waste the doctors’ time and deprive another patient of an appointment.
We all accept that people can forget appointments. However, patients who DNA three times in fairly close proximity will receive a letter as set out in our DNA policy.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care.
Our receptionists will try to guide you and you may be asked to give some detail when requesting an appointment. It is very helpful if you are able to give them some idea of the problem so they can try to ensure you see the most appropriate clinician and are given a suitable time slot. Please be aware that ALL staff at the practice are bound by confidentiality, and nothing that is seen, heard or discussed can be repeated outside the surgery.
You have the right to know what information we hold about you. You also have the right to withhold your clinical information from IT systems used by the wider-NHS. If you would like more information please ask your doctor or ask our Reception staff for more information