• 24 MAY 19
    • 3

    Walton Surgery has improved, inspectors find

    Walton Surgery has been revisited by the Care Quality Commission (CQC) following a full   inspection earlier this year. The Practice is currently rated as inadequate overall, but the latest visit shows significant progress has been made.

    The CQC reported that new systems were now in place to ensure very robust monitoring is undertaken for medicines. They also reported that formalised assurance systems had been introduced to check the competency of clinical staff.

    Walton Surgery was previously inspected in January 2019. The practice was issued with notices for safeguarding, governance and safe care and treatment. The CQC carried out an announced focused inspection at Walton Surgery on 8 May 2019, to check that the practice had complied with the notices. The practice had met all the requirements.

    Work will continue to ensure all the new systems and processes are fully embedded.

    Dr Tom Curtis, Primary Care Medical Director for the Suffolk GP Federation, who manage Walton Surgery, said: “I am pleased with the outcome of the recent CQC visit.

    “We have worked hard since the last inspection in January to make improvements and the report outlines this.

    “The CQC report highlights that we have succeeded in delivering better, more responsive services for our patients.

    “Our main focus at the Suffolk GP Federation is that we are doing everything we can to make sure our patients receive safe care.

    “Our staff have worked extremely hard, and continue to do so in a pressurised and challenging environment. For this, I want to personally thank every single member of the Practice team.

    “We are looking forward to moving confidently towards our next full inspection later on in the year.”

    Roy Grey, Chair of the Practice’s Patient Participation Group (PPG) said “Following the CQC report, the Surgery, together with the PPG, held a public meeting at which some 80 plus patients attended.

    “David Pannell, the CEO of Suffolk GP Federation, Adrian Ilott, the Surgery manager and other staff members informed patients of the steps being taken to address all the concerns raised by the CQC.

    “The PPG are having monthly meetings with the Surgery manager and his team and are being kept informed of progress.”

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  • Posted by Mr T J Hadley on May 30, 2019, 2:55 pm

    Best of with luck with these claims Suffolk GP Federation , it appears as I have been informed today that I was one of the unlucky ones that have slipped through the net..
    Yeah right.. the mistake wouldn’t of been spotted and highlighted if I hadn’t of came in person to the surgery today to query the long wait since February/April for a hospital referral/consultant referral .
    An apology can only go so far , be it in a civilized fashion . A rectified referral having now been sent today , I now look forward to another 10 week wait to be seen at Ipswich hospital..
    As I’ve found , New brooms don’t always sweep clean , but on this occasion the Staff had done so
    Your sincerely
    Mr T J Hadley

    Reply →
    • Posted by Adrian Ilott Service Manager, Walton on June 4, 2019, 7:22 am
      in reply to Mr T J Hadley

      Dear Mr Hadley, I am very sorry to read of the difficulties you experienced in relation to your referral. I am pleased we have been able to now discuss this matter personally and as promised, we will be conducting a thorough investigation into the circumstances relating to this matter.
      We will be in touch with you again once we have had the opportunity to look into this matter further.

      Reply →
  • Posted by Michael Matthews on August 6, 2019, 5:36 am

    I hit on this by accident. Changes have been made without informing patients (i.e the way repeat prescriptions via named pharmacies are administered). I knew nothing of the "public meeting" held, though 80 patients obviously did. How are communications with patients delivered?

    Reply →

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